Letter of authority

Last updated: 12 November 2026

This letter appoints Optimize Energy to act for the account holder in dealing with one municipality about one account. A separate letter is needed for each municipality and each account.

1. The account holder

2. The representative

[to be confirmed: legal entity name], trading as Optimize Energy, registration number [to be confirmed: registration number], of [to be confirmed: physical address], acting through Shan, Operations Manager, and any other staff member that Optimize Energy names to the municipality in writing.

Phone and WhatsApp: 081 484 4964. Email: optimizeenergy@outlook.com.

3. The municipality and account

4. What Optimize Energy may do

I authorise Optimize Energy, on my behalf and for the account above, to:

1. make enquiries about the account and receive information about it;
2. lodge, follow up and escalate queries, disputes and objections, including objections to property rates and valuations, and appeals against the municipality's decisions on them;
3. request account statements, transaction histories, meter readings, reading histories, meter tests and meter replacements;
4. negotiate and apply for payment arrangements, and apply for any arrears relief, incentive or rehabilitation programme the municipality offers;
5. apply for rebates, indigent or pensioner support, prepaid meters and account closures;
6. request Section 118 clearance figures;
7. submit documents I have provided, and receive letters, notices and decisions about the account;
8. attend meetings with municipal officials about the account.

5. What Optimize Energy may not do

Optimize Energy may not:

1. sign any deed of sale, transfer document or other document that sells, transfers or burdens my property;
2. accept any settlement, payment arrangement or other agreement that binds me unless I have first approved it in writing (a message in the portal, an email or a WhatsApp message from me counts as writing);
3. receive or hold money on my behalf for payment to the municipality; I will pay the municipality directly through its official payment channels;
4. represent me in any court or prepare court documents;
5. open a new account in my name, or change the account holder's name, banking details or contact details on the account, without my written approval;
6. act on any other account or with any other municipality.

6. Personal information

I agree that Optimize Energy may share my personal information, including the documents I have provided, with the municipality above, as far as needed to deal with this account. Where my documents include sensitive information (such as information about a disability grant) or information about my children, I agree to its use where it is needed for an application or dispute on this account. I confirm that I may share any information about other people that I have given to Optimize Energy for this purpose.

I understand that Optimize Energy's privacy policy explains how my information is used and protected, and that I may withdraw this consent at any time. If I withdraw it, Optimize Energy may no longer be able to act for me on this account.

7. How long this letter lasts

This letter takes effect when I sign it and lasts until the earliest of:

• the date Optimize Energy closes the case for this account;
• 12 months after the date I sign it;
• the date I cancel it.

I may cancel this letter at any time by telling Optimize Energy in writing (in the portal, by email or on WhatsApp). Optimize Energy will then stop acting on the account and tell the municipality that the letter has been cancelled. Anything done under this letter before it was cancelled remains valid.

8. My confirmation

I confirm that the information in this letter is true, and that I have the authority to appoint a representative for this account. I understand that Optimize Energy is an independent service, is not part of the municipality, and cannot guarantee any outcome, because the municipality makes the decisions.

9. Signature

Electronic signature. I agree that I may sign this letter electronically, for example in the Optimize Energy portal, and that my electronic signature has the same effect as a handwritten one. Where I sign in the portal, it records my name, the date and time, and the account I signed in with. If the municipality asks for a handwritten signature or a certified copy of my ID, I will provide it.