Website disclaimer
Last updated: 12 November 2026
General information only
The information on this website is general information about municipal accounts and about our services. It is not legal, financial or professional advice, and it may not fit your situation. Before you act on it, please ask us to look at your own account and documents.
Information about municipalities
Where we describe how a municipality works, such as its tariffs, rebates, credit control rules, dispute procedures or Section 118 clearance requirements, we summarise the municipality's own published policies and notices. We note when we checked them.
Municipalities change their policies and tariffs regularly, usually at the start of each financial year on 1 July, and they apply their policies to each case. The municipality's own official documents and decisions always take precedence over our summaries. We try to keep our summaries accurate and up to date, but we cannot promise that they are complete or current at all times.
We are independent
Optimize Energy is an independent service. We are not part of, appointed by or endorsed by the City of Johannesburg, City Power, Johannesburg Water, the City of Tshwane, the City of Ekurhuleni, Mogale City, Emfuleni or any other municipality or government body. We act only for our clients, under a letter of authority each client signs.
Names and logos of municipalities
We use the names, and where shown the logos, of municipalities and their entities only to identify the municipalities we deal with on our clients' behalf. This does not mean that they are connected with us or approve of our services. The names and logos belong to their owners.
Beware of impersonation
We will never ask you to pay a municipal account into our bank account, and we will never ask for your card details by phone, WhatsApp or email. Our fees are paid only in the client portal, through PayFast. If you are unsure whether a message really comes from us, call or WhatsApp us on 081 484 4964 before you pay anything.
Virtual Shan
Our AI assistant gives general information only. It can make mistakes, cannot make promises on our behalf and does not give advice. Shan confirms everything before you pay.
Place data
The suburb and town locations on our area pages use place data © OpenStreetMap contributors, available under the Open Database License.
Links to other websites
Our website may link to other websites, such as municipal websites, the Information Regulator or PayFast. We link to them for your convenience. We do not control them and are not responsible for their content, availability or privacy practices.
Our responsibility
We take reasonable care with the information on this website. We are not responsible for loss that results only from relying on general information on this website without asking us to look at your own matter, except where the law does not allow us to exclude that responsibility. Our responsibility for work we do on your case is set out in our terms of service.
Contact
Phone or WhatsApp 081 484 4964, or email optimizeenergy@outlook.com.